Please note that we do not offer pickup services for returns or exchanges. Customers are responsible for shipping items back to us. We are located in Jakarta.

Customers are pleased to contact us for further address of us.

All returned items must be new, unused, unwashed, with original tags attached, and sent back in the original packaging provided by Temu Rene. Items that are damaged, worn, washed, or altered will not be accepted and will be returned to the customer.

Important Notes:

• Returns or exchanges are allowed once only per order.

• Requests must be submitted within 5 days of the delivery date.

• Items purchased under promotions, discounts, flash or final sale are not eligible for return or exchange, except if:

• The item has a manufacturing defect, or

• An incorrect item was sent.

• Please use a trusted courier with tracking. We are not responsible for items lost during return shipping.

• All shipping costs, including return shipping, exchange shipping, taxes, and customs fees, will be borne by the customer.

• Video proof is required for all complaints, returns, or exchange requests.

• A valid receipt or invoice must be provided for the request to be processed.